Privacy Policy
❖ Gameskraft Technologies Pvt. Ltd. ("Gameskraft", "we", "our", or "us") is the entity behind the operation of the MiracleRummy website and mobile application (collectively referred to as the "Platform"). The Platform allows users residing in selected states of India ("Users", "you", and its derivatives) to access and engage in online Rummy games in various formats and variations.
❖ This privacy policy ("Privacy Policy") outlines the procedures undertaken by Gameskraft in the collection, utilization, sharing, and safeguarding of personal information divulged by Users during their utilization of the Platform. It serves as an essential component of the Terms of Service governing the relationship between Gameskraft and you, therefore, it is recommended that you carefully review this Privacy Policy before commencing your usage of the Platform.
❖ Any terminologies utilized herein, but not specifically defined, shall bear the definitions ascribed to them in the Terms of Service.
1. Categories of information we gather
1.1 Our collection of information may fall under the following categories:
❖ Provided information: Upon registration on the Platform, you are prompted to furnish details such as your name, location, email address, mobile number, profile picture, social media account ID (if submitted by you), and other pertinent profile data. Additionally, when availing the add cash or cash withdrawal features for Cash Games, you may be required to disclose your bank account particulars, and where applicable, your Permanent Account Number (PAN) for cash withdrawals. There might be instances, like referral programs or team play options, where you could disclose personal information pertaining to another individual.
❖ Transaction specifics initiated by you: In the event of initializing a cash transaction related to your RC Account, we receive and archive information pertaining to the transaction, encompassing the payment method utilized, the amount credited to the RC Account, and the timestamp of the transaction.
❖ Interaction particulars: Any interactions you engage in with our customer support across various channels may be recorded and retained.
❖ Technical information concerning you: We automatically amass certain data from you when interacting with the Platform, comprising your IP address, geographical location, distinctive device identifiers, browser category, language, the URL of the website through which you accessed our platform, and cookies (defined below).
❖ Utilization information: During your engagement in Rummy games offered on the Platform, which encompass Cash Games and non-cash games accessible in diverse formats (collectively termed as "Games"), we gather data related to your usage and interaction with the Platform and other Users. This includes specifics such as the date and time of Platform access, location of access, amount spent on each Game partaken in (if applicable), duration of gameplay, as well as the variety of Games engaged in.
❖ Messages: When utilizing our Platform for communication, we receive and retain the messages transmitted or received on the Platform, in addition to any content you might upload or share on the Platform.
❖ Cookie Usage: Our utilization of cookies, which are small text files that uniquely identify your browser, enables us to recognize the information you have agreed to provide us with. These cookies are utilized to store specific types of information each time you visit any page on our Platform. They do not contain any personal data, and you have the option to manage your cookie settings on your browser to determine which cookies you permit. Disabling cookies entirely or deleting them may impact your overall Platform experience, potentially rendering certain sections non-functional or inaccessible. Therefore, it is advisable to enable cookies for our Platform. The cookies gathered are primarily used for serving advertising banners, and in this process, we may engage the services of third-party providers. These third parties do not have access to your personal details such as your name, address, email address, or phone number, and no personal information is amassed or utilized in this regard.
❖ Web Beacon Usage: We incorporate web beacons, which are images embedded within web pages, also known as pixel tags or clear gifs, in conjunction with cookies to gauge your interactions with our Platform and its content. Disabling cookies may render web beacons ineffective as well. Additionally, you have the option of installing browser extensions specifically designed to block web beacons.
1.2 Essential Information: Certain details requested upon your initial access or registration on the Platform are mandatory and integral to the delivery of our services. Consequently, failure to provide such necessary information may limit your access to certain Platform features.
2. How we use your information
Aside from the purposes outlined in other sections of this Privacy Policy, we utilize your information for the following:
❖ Enablement of your access and utilization of the Platform;
❖ Handling of cash transactions to your RC Account, facilitating Withdrawals (if applicable);
❖ Enabling your engagement in various Games and events on the Platform;
❖ Issuance of Gameskraft service-related emails and communications, such as notifications regarding policy or service alterations;
❖ Promotion of our Services, products, or those of our affiliated companies, group entities, and subsidiaries to you.
❖ Management of support inquiries, including transaction investigations or refunds (if applicable);
❖ Conducting internal operations like troubleshooting, data analysis, testing, research, and statistical assessments for the enhancement of the Platform, future game developments, and the customization of advertisements. Such analyses are aggregate in nature and do not pertain to any specific User.
❖ Verification of Users and their accounts;
❖ Assessment of the effectiveness of promotional activities and advertisements served to you and others;
❖ Tailoring the Platform to suit your preferences, encompassing the provision of personalized promotions and advertisements;
❖ Provision of customer support services;
❖ and Enforcement of our Platform Policies.
2.2 If you partake in our referral program, we employ the following practices:
❖ Utilizing your name/email address in the email/SMS headers sent to the referred individual; and
❖ Employing the name, mobile number, and email address of the individual referred, for communication purposes.
2.3 Discretionary practice: Your personal details may be utilized for testimonials and other promotional activities.
3. How we maintain your data
3.1 User information collected by us is securely stored and processed on servers situated in India.
3.2 Certain affiliates and/or service providers may handle information in jurisdictions outside India.
4. How we share your information
4.1 Your information may be shared with various third parties aiding us in delivering our services to you, including:
❖ Service providers, such as IT and payment service providers, integral to or necessary for our service provision;
❖ Advertisers and ad networks requiring information for targeted advertising to you and other Users;
❖ Cloud storage providers for data storage and disaster recovery services, as well as for fulfilling any contracts with you;
❖ Analytics and search engine providers supporting the optimization and enhancement of the Platform;
❖ Marketing assistance entities;
❖ Customer support service providers.
4.2 Your information may be shared with GamesKraft's subsidiaries, affiliates, and group companies to assist in service provision, Platform operation, and internal business activities. Additionally, sharing with these entities for internal business purposes, including data analysis, may occur.
4.3 Disclosure of your information to law enforcement agencies, public authorities, or other organizations may take place if legally mandated or necessary for the following purposes:
❖ Compliance with legal obligations, processes, or government/judicial requests;
❖ Enforcement of Platform Policies, including investigating potential violations;
❖ Detection, prevention, or resolution of security, fraud, or technical issues;
❖ Protection of GamesKraft, Users, third parties, or the public's rights, property, or safety as permitted by law (which may involve sharing information with other companies and organizations for fraud prevention purposes).
4.4 Our engaged service providers are obligated by data processing agreements to implement appropriate technical and organizational measures to protect your information.
4.5 In the event of a business sale or transfer (e.g., merger, acquisition, bankruptcy), where our business or assets are wholly or partially transferred to another entity, your information may be included in the transaction. The buyer or transferee would be required to uphold the commitments outlined in this Privacy Policy.
5. Duration of information retention
We keep your information for the necessary duration to deliver our services to you. Subsequently, we may retain your information to adhere to legal obligations, settle disputes, uphold agreements, and protect the legal rights of GamesKraft, within the constraints of applicable laws.
6. Your entitlements and choices
6.1 Access and Updates: You can access and revise the personal details provided by you through your RC Account, utilizing the available options. However, access may be limited if identity verification fails or if suspicious account activity is detected.
6.2 Opting out of information sharing: You have the option to withdraw or refuse consent to information collection by contacting us at [email protected]. Kindly note, this may impact your Platform usage and accessibility.
6.3 Communication Preferences: You have the ability to opt-out of receiving marketing or advertising emails by emailing us at [email protected].
7. Ensuring security and confidentiality of your information
7.1 We employ industry-standard and legally required measures to safeguard the collected information. This includes routine assessments of data practices, storage and processing security, encryption for cybersecurity, and physical security measures to prevent unauthorized access to systems storing Users' personal information. Our comprehensive information security program and policies include managerial, technical, operational, and physical security controls to protect personal and sensitive information.
7.2 Upon registration, your account is secured by a unique password known only to you. It is your responsibility to maintain password secrecy, control account access, and protect email communication between you and us. Sharing your password violates Platform Policies and may lead to RC Account termination in certain scenarios. Notify us promptly if you suspect any security breaches or password compromise.
8. Data concerning minors
The Platform is not designed for individuals under the age of 18, and we do not knowingly gather or request information from, or permit registration on the Platform by, individuals under 18. Upon discovering that we have gathered personal data from a User under 18, we will promptly delete that information. If you suspect we possess information about a minor under 18, please contact our Grievance Officer as outlined in Clause 10 below.
9. External platforms and services
The Platform might include links to third-party websites or services ("External Resources"). Your engagement with any External Resource, regardless of whether the link was sourced from our Platform, is regulated by the terms of use and privacy policies of said External Resource. We do not oversee the functionality, privacy, or security measures of external entities, and this Privacy Policy does not apply to your activities on redirected websites or services.
10. How to reach us
Should you have inquiries or feedback regarding this Privacy Policy, the Platform, or concerns about the handling of your personal data, please reach out to our Grievance Officer
11. Modifications to this Privacy Policy
The Platform may include links to external websites or services ("External Resources"). Your engagement with any External Resource, regardless of the source of the link, is subject to the terms and privacy policies of that External Resource. We do not take responsibility for the functionality, privacy, or security measures of other entities, and this Privacy Policy does not govern your interactions with redirected websites or services.